Telecaller
About This Role
This is an entry-level role for someone who enjoys talking to people and wants to start a career in IT services sales. You will call enquiries that come from our website and marketing campaigns, understand what the client needs, and schedule a detailed discussion with our business development team. We provide full training on our services, call scripts, and CRM — no prior experience required, only clear communication and consistency.
Responsibilities
- Call inbound enquiries from the website, ads, and WhatsApp within the same day
- Make outbound calls to assigned prospect lists
- Explain GlobalDigitaz services in simple terms and understand client requirements
- Qualify leads on budget, timeline, and decision-making authority
- Schedule discovery calls and demos for the business development team
- Maintain accurate call notes and lead status in the CRM
- Follow up consistently with warm and undecided leads
- Share client feedback and common objections with the marketing team
- Meet daily call and weekly appointment targets
Requirements
- Freshers welcome — training will be provided
- Clear spoken Hindi and English
- Confident and polite phone manner
- Basic computer skills — email, Excel or Google Sheets
- Willingness to learn about software and IT services
- Consistency in follow-ups and note-keeping
- Graduate or final-year student (any stream)
- Comfortable working from the Gurugram office
Nice to Have
- Any internship or part-time calling experience
- Familiarity with a CRM tool
- Additional languages — Marathi, Tamil, Telugu, or Bengali
- Basic understanding of websites and mobile apps
- Experience in customer support or front-desk roles
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