This Privacy Policy describes how GlobalDigitaz.com ("We," "Us," or "Our"), a web development and design company based in India, collects, uses, processes, and protects your personal data when you visit our website, engage with our services, or interact with us.

We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable data protection laws, including the forthcoming Digital Personal Data Protection Act, 2023 of India, and where applicable, the General Data Protection Regulation (GDPR) for our international clients.

1. Data Fiduciary and Contact Information

The Data Fiduciary (as per DPDP Act) or Controller (as per GDPR) responsible for your personal data under this Privacy Policy is:

GlobalDigitaz.com [Your Company Full Address] [Your City, State, Pin Code] India

Email: [Your Designated Privacy Contact Email, e.g., privacy@globaldigitaz.com] Phone: [Your Company Phone Number]

2. Personal Data We Collect

We collect various types of personal data depending on your interaction with us:

2.1. Information You Provide Directly to Us:

• Contact Information: Name, email address, phone number, company name, job title, and physical address when you inquire about our services, fill out a contact form, request a quote, or sign up for our newsletter.
• Project-Related Information: Any data you provide for the purpose of a web development or design project, which may include business details, specific requirements, access credentials (e.g., to hosting, existing websites, CMS, if necessary for the project scope and provided securely).
• Payment Information: If you make payments directly to us, we may collect billing address and transaction details. (Note: We typically use third-party payment processors, and we do not store full credit card details on our servers).
• Correspondence: Records of your communications with us, including emails, chat messages, and phone calls.

2.2. Information We Collect Automatically (from Website Visitors):

• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, links clicked, and the referring URL.
• Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, language settings, and other unique device identifiers.
• Cookies and Similar Technologies: As described in Section 6.

2.3. Information from Other Sources:

• We may receive information from third-party partners (e.g., analytics providers, business directories) to improve our services or marketing efforts, always in accordance with their privacy policies.

3. Purposes for Collecting and Processing Your Personal Data

We collect and process your personal data for the following purposes:

3.1. To Provide Our Services:

• To respond to your inquiries and provide quotes for our web development and design services.
• To plan, execute, and deliver web design and development projects.
• To communicate with you regarding your projects, progress, and feedback.
• To manage our relationship with you as a client.
• To facilitate billing and payment for services rendered.

3.2. For Website Functionality and Improvement:

• To ensure our website functions correctly and efficiently.
• To analyze website usage and traffic patterns to improve our website's design, content, and user experience.
• To personalize your experience on our website.

3.3. For Marketing and Communications:

• To send you newsletters, promotional materials, or updates about our services that may be of interest to you, where you have consented or where we have a legitimate interest to do so.
• To conduct market research and gather feedback to improve our services.

3.4. For Legal and Security Reasons:

• To comply with legal obligations, including tax, accounting, and anti-money laundering requirements.
• To detect, prevent, and address fraud, security incidents, or other illegal activities.
• To protect our rights, property, or safety, or that of our clients or others.
• To enforce our Terms and Conditions.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to deliver web development services) or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, marketing, fraud prevention, website analytics), provided that these interests do not override your fundamental rights and freedoms.
• Consent: Where you have given explicit consent for specific processing activities (e.g., for direct marketing communications, certain types of cookies). You have the right to withdraw your consent at any time.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., tax laws, data protection laws).

5. How We Share Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your personal data in the following circumstances:

• Service Providers: With trusted third-party service providers who perform services on our behalf (e.g., hosting providers, cloud storage, analytics providers, payment processors, email marketing platforms). These providers are contractually obligated to protect your data and only use it for the purposes for which we disclose it to them.
• Project-Specific Third Parties: If necessary for your project, with third parties such as domain registrars, hosting companies, or specific software vendors (e.g., CMS providers) to set up or integrate services required for your website. We will always seek your consent for this where applicable.
• Legal Compliance: When required by law, regulation, legal process, or governmental request (e.g., in response to a court order or subpoena).
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
• With Your Consent: For any other purpose with your explicit consent.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies (like web beacons, pixels) to enhance your Browse experience, analyze website usage, and for marketing purposes.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
• Types of Cookies We Use:
  • Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling navigation).
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
  • Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you.
  • Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
• Your Choices: Most web browsers allow you to control cookies through their settings. You can choose to accept or decline cookies. Please note that blocking some types of cookies may impact your experience on our website and the services we can offer. For more information on how to manage cookies, refer to your browser's help documentation.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention period for different types of personal data may vary depending on:

• The purpose for which we are using it.
• Our legal obligations.
• The nature of our relationship with you.

Upon the expiry of the retention period, your personal data will be deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Using secure servers and encryption (SSL/TLS) for data transmission.
• Implementing access controls and authentication mechanisms.
• Regular security audits and vulnerability assessments.
• Employee training on data protection best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable data protection laws (e.g., DPDP Act, GDPR), you may have the following rights regarding your personal data:

• Right to Access (Right to Information): You have the right to obtain confirmation from us as to whether or not your personal data is being processed, and, where that is the case, access to the personal data.
• Right to Correction/Rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., when it is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Object to Processing: You have the right to object to the processing of your personal data in certain situations, particularly when based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Grievance Redressal (DPDP Act): As per the DPDP Act, you have the right to complain to the Data Protection Board of India if you believe your rights have been violated.

To exercise any of these rights, please contact us using the contact details provided in Section 1. We will respond to your request in accordance with applicable laws.

10. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to GlobalDigitaz.com. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policies of any website you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of [e.g., 18]. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without verifiable^{C} parental consent, we will take steps to delete that information^{C} promptly.{C}{C}{C}{C}{C}{C}{C}{C}

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website^{C} with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.^{C} Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.^{C}{C}{C}{C}{C}{C}{C}{C}{C}{C}{C}

13. Grievance Redressal (India Specific)

For any grievances or concerns regarding the processing of your personal data, you may contact our designated Grievance Officer:

Grievance Officer Name: [Your Grievance Officer's Name - could be the same as your privacy contact, but good to specify] Email: [Grievance Officer Email, e.g., grievance@globaldigitaz.com] Phone: [Grievance Officer Phone Number]

We will endeavor to respond to your grievance within [e.g., 30] days of receipt.

Crucial Considerations and Next Steps:

1. Legal Review: Seriously, get a lawyer specializing in data privacy laws in India to review and customize this policy. The DPDP Act is new, and its specific implementation rules might influence certain clauses.
2. Internal Processes: Ensure your internal processes align with this policy. If you say you protect data in a certain way, you must actually do it.
3. Cookie Consent Banner: If you use cookies (and most websites do), you absolutely need a clear and functional cookie consent banner on your website that allows users to accept, decline, or manage cookie preferences, especially for non-essential cookies.
4. Data Processing Agreements (DPAs): If you share data with third-party service providers, you might need Data Processing Agreements with them to ensure they also comply with data protection laws.
5. International Clients (GDPR): If you have clients from the EU, the GDPR has specific requirements (e.g., a "Data Protection Officer" in some cases, clearer wording on international data transfers, specific breach notification rules). The policy should clearly address how you handle data transfers outside India.
6. "Sensitive Personal Data": The DPDP Act defines "Sensitive Personal Data." If you collect anything falling into this category (e.g., health data, financial data beyond basic transaction details, biometric data), you'll need stricter consent mechanisms and security measures. Your current services likely don't collect this, but be aware.
7. Regular Updates: Data privacy laws are constantly evolving. Make it a practice to review and update your Privacy Policy regularly.